Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Colwell Electric, may collect from you, and how it is used. By using our website, www.colwellelectric.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (713) 940-6120 or via mail Attn: Privacy Officer, 6829 Guhn Road, Houston, TX 77040.

SMS Privacy Policy

Effective Date: 3/25/2025

At Colwell Electric, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with us via mobile communications, including SMS messaging.

1. Information We Collect

We may collect personal information from you in the following ways:

When you fill out a contact form or request a service
When you register for SMS updates or communications
When you browse our website, through cookies and analytics tools

The types of personal information we may collect include, but are not limited to:

Name
Email address
Phone number
SMS registration data
Service inquiry details
IP address and browsing behavior

2. How We Use Your Information

We use the information you provide to:

Respond to service requests and inquiries
Communicate important updates or service-related notifications
Improve our website and services
Comply with legal obligations

3. Mobile Information and SMS Registration

We value your privacy, especially when it comes to your mobile data. We will not share your mobile information, including SMS registration data, with third parties for marketing purposes. Your mobile information is used solely for operational communications, such as service reminders, appointment confirmations, or urgent notifications.

4. Opting Out of SMS Messaging

You have the right to opt out of receiving SMS messages from us at any time. To do so, simply:

Reply "STOP" to any SMS message you receive from us, or
Contact us directly at (713) 940-6120 and request to be removed from our messaging list.

Once we receive your opt-out request, we will promptly remove your number from our SMS communication list.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who perform functions on our behalf (e.g., web hosting, email delivery) under strict confidentiality agreements.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us using the contact information provided below.

8. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Colwell Electric
Phone: (713) 940-6120
Email: info@colwellelectric.com
Address: 6829 Guhn Road, Houston, TX 77040